Euclid Public Library surveyed more than 1000 patrons in March 2016 and received a 40 percent response. The questionnaire had a wide-range of questions, including overall satisfaction ratings of library services and offerings, safety, technology, customer service, communication and outreach, facilities, and more.
Euclid Public Library Board of Trustees and the Library Strategic Planning Committee reviewed the results of the survey and used the information to support actions steps in the 2017-2020 Strategic Plan. The Board approved the 2017-2020 Strategic Plan on Tuesday, March 21 at its regular board meeting.
Results include:
- Facilities Index
- Program Index
- Technology Index
- Staff Index
- Collection Index
- Operations Index
- Speed Index
- Malfunction Index
- Areas of Focus